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Privacy Policy

Last Updated 2025-03-24
Effective Date 2023-11-28

This Privacy Policy describes the policies of Master Fluid Solutions, 501 West Boundary Street, Ohio 43551, United States of America (the), email: info@masterfluids.com, phone: 1-800-874-0105 on the collection, use and disclosure of your information that we collect when you use our website ( www.masterfluids.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

  1. Information We Collect:

    We will collect and process the following personal information about you:

    1. Name
    2. Email
    3. Mobile
    4. Social Media Profile
    5. Work Address
  2. How We Collect Your Information:

    We collect/receive information about you in the following manner:

    1. When a user fills up the registration form or otherwise submits personal information
    2. Interacts with the website
    3. From public sources
  3. Where the Data is Stored:

    Personal data is stored in encrypted databases with restricted access. Access controls and authentication mechanisms are implemented to ensure that only authorized personnel can access the stored data. Your data is stored on servers situated in the United States, and processing may occur in the United States, Mexico, Australia, the United Kingdom, and countries with an adequacy decision or appropriate safeguards.

  4. How We Use Your Information:

    We will use the information that we collect about you for the following purposes:

    1. Marketing/ Promotional
    2. Creating user account
    3. Testimonials
    4. Customer feedback collection
    5. Support
    6. Administration info
    7. Targeted advertising
    8. Site protection
    9. Manage user account

    If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

  5. How We Share Your Information:

    We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

    1. Analytics

    We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

    We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

  6. Retention Of Your Information:

    We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

  7. Your Rights:

    Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@masterfluids.com. We will respond to your request in accordance with applicable law.

    You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@masterfluids.com.

    Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

  8. Contact Forms:

    In case you have any questions, we offer you the option to get in touch with us via the contact form provided on our website. The fields marked as mandatory have to be filled in so that we can answer your request. Additional information may be provided voluntarily. The processing of data for the purpose of making contact with us takes place in accordance with Art. 6 para. 1 sent. 1 lit. a GDPR on the basis of your voluntary consent.

    The collected personal data resulting of the use of the contact form will be deleted after the completion of your request and after expiry of the retention periods according to tax law and commercial law.

    Once granted consent - e.g. for the purpose of receiving a newsletter or other interesting information of our company – can be withdrawn anytime with effect for the future, without giving any reasons. For this purpose, you can use the above mentioned contact form or any other way stated within the newsletter.

  9. Cookies Etc.

    To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

  10. Security:

    The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

  11. Grievance / Data Protection Officer:

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Master Fluid Solutions, 501 West Boundary Street, email: info@masterfluids.com. We will address your concerns in accordance with applicable law.

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